Beyond the Kitchen: Why the Shopper Schism Isn't Just About Consumer Goods
Your hotel doesn't compete for your loyalty anymore—Booking.com does. The same transformation is coming for PR, legal, financial services, and every industry that thinks it's different. New research from Paul F. Accornero.
Nike Eliminated Its CCO. So Did American Airlines. Intel's Just Resigned. Here's What It Means.
Chief Commercial Officers are disappearing from the Fortune 500. Nike, American Airlines, Intel—all restructuring commercial leadership. The reason? AI agents are becoming the customer.