Beyond the Kitchen: Why the Shopper Schism Isn't Just About Consumer Goods
Your hotel doesn't compete for your loyalty anymore—Booking.com does. The same transformation is coming for PR, legal, financial services, and every industry that thinks it's different. New research from Paul F. Accornero.
Nike Eliminated Its CCO. So Did American Airlines. Intel's Just Resigned. Here's What It Means.
Chief Commercial Officers are disappearing from the Fortune 500. Nike, American Airlines, Intel—all restructuring commercial leadership. The reason? AI agents are becoming the customer.
AI Co-Pilot vs. Autopilot: The Most Dangerous Strategic Error a C-Suite Leader Can Make Today
Business leaders are investing billions in "AI" without understanding a critical distinction: the difference between a Co-Pilot and an Autopilot. One augments your current business model, making it more efficient. The other makes it obsolete by replacing the human decision-maker entirely. This article cuts through the hype to provide a clear, actionable framework for leaders , arguing that preparing for a Co-Pilot when an Autopilot like the Algorithmic Shopper is coming is a potentially fatal strategic error.